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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Glendaly Otero

Glendaly Otero

May 2, 2025

5  out of  5
rating by Glendaly Otero
"I had an amazing experience with Julia Ruiz at State Farm, located at 2201 West Broad Street. Her customer service was outstanding—she was friendly, professional, and incredibly helpful. Julia took the time to explain everything clearly and found me excellent deals on both car and rental insurance. I truly felt like she had my best interests in mind. Highly recommend her to anyone looking for quality service and great insurance coverage!"
We responded:
"Thank you, Glendaly! I’m so happy to hear about your experience with Julia—she truly cares about helping others and it shows. We appreciate you taking the time to share your kind words and are always here for your insurance needs!"
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Alice Adkins

April 30, 2025

5  out of  5
rating by Alice Adkins
"The process of signing up for car insurance was very easy and the agent was very friendly and knowledgeable!"
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Angela Race

April 25, 2025

5  out of  5
rating by Angela Race
"Julie was great to work with! She had answers to my questions immediately and quickly had my insurance set up and ready to go. Great experience!"
We responded:
"Thanks so much, Angela! We're thrilled to hear Julie made the process so smooth and easy for you. Thanks for trusting us with your insurance needs!"
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Dean Piver

April 15, 2025

5  out of  5
rating by Dean Piver
"We have been with State Farm for over 25 years. Erika has taken ownership from a retiring broker and is a breath of fresh air! She checks in with her customers and lets them know when their rates change, as well as offers to find discounts! We had strayed to another company with and Emu for homeowners, and the rates were out of control. Erika was able to win us back wholeheartedly with a fair and honest quote. Service like this deserves to be recognized. Thanks again Erika for working hard for our business! Dean and Tammy Piver"
We responded:
"Thank you so much for such a wonderful review! We are so glad to have amazing customers like you in our office and hope to take care of your insurance needs for years to come."
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Steven Hall

April 2, 2025

5  out of  5
rating by Steven Hall
"This was a great experience. Christina is excellent. I was not in the market for a new insurance company. The next thing I knew, I signed up for Homeowners, Auto, and an Umbrella policy. Erika has great people working for her."
We responded:
"Thank you, Steven! We're so glad to hear that Christina provided you with an excellent experience. We appreciate your trust in us and look forward to being your insurance team!"
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Amanda Mullins

March 21, 2025

5  out of  5
rating by Amanda Mullins
"Justin is great. Very helpful"
We responded:
"Thank you, Amanda! We’re so glad to hear that you had a great experience with Justin; we'll be sure to pass along your compliment. We appreciate you choosing us for your insurance needs. "
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Tina Shiver

March 10, 2025

5  out of  5
rating by Tina Shiver
"Great job Justin. Made it an easy transition to start a new policy with State Farm. Thank you!"
We responded:
"Thank you, Tina! I'm so glad Justin could make your transition easy. Welcome to the State Farm family!"
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Sandra Elizabeth Nieto

March 7, 2025

5  out of  5
rating by Sandra Elizabeth Nieto
"Gracias Jackie por la mejor experiencia. Jackie me ayudó a encontrar una cobertura a excelente precio. Progressive quería cobrarme el doble de lo que State Farm por las mismas coberturas. Jackie pudo encontrar un paquete perfecto para mis dos Autos y mi cobertura de vida. Muchas gracias por tu ayuda Jackie."
We responded:
"Thank you for sharing your experience, Sandra! We're glad to hear that Jackie was able to help you find the perfect coverage at an excellent price. We're thrilled you chose State Farm for your cars and life coverage. Thank you for trusting us and for your kind words!"
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Katania C.

March 7, 2025

5  out of  5
rating by Katania C.
"Chrsitina was amazing! I was paying so much for my vehicle at my old insurance company for just 1 car, it was ridiculous! Christina took great care of me and gave me a package that took care of 2 cars, renters and life. Now I’m paying even less than I was with my 1 vehicle at the previous company. I even recommended her to my mom and she took awesome care of her as well! Thank you so much!"
We responded:
"Thank you for your amazing review, Katania! We're so glad to hear that Christina was able to help you find the right coverage while saving you money. It's great to know she took care of both you and your mom! We appreciate your trust in us for your insurance needs!"
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Stacey Cummings

March 4, 2025

5  out of  5
rating by Stacey Cummings
"Christina Castillo is truly exceptional! I had the pleasure of working with her after a referral. Her expertise, dedication, and willingness to find the perfect plan for my needs were remarkable. It's rare to find such outstanding service in the insurance industry. This was by far the best experience I've ever had with an insurance company!"
We responded:
"Thank you, Stacey! We’re so glad to hear that Christina provided such a great experience. Your kind words mean a lot, and we appreciate your trust in us for your insurance needs!"
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Maria Aparicio

February 28, 2025

5  out of  5
rating by Maria Aparicio
"Muy buena experiencia con esta oficina y su equipo, especialmente Jackie. Jackie me ah sabido explicar las coberturas para mis polizas. Muchas gracias Jackie y State Farm por ayudarme a tener buena cobertura a un buen precio!!"
We responded:
"Thank you, Maria! We're glad to hear you had a great experience with our office and that Jackie was able to explain your coverages clearly. We take pride in helping our customers find the best protection at the best price. We appreciate your trust and your business!"
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Emily Heller

February 26, 2025

5  out of  5
rating by Emily Heller
"Justin was super helpful in getting my auto insurance bundled with my renters."
We responded:
"Thank you, Emily! We’re glad Justin could help you bundle your auto and renters insurance. Thanks for choosing us for your insurance needs!"
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Nino Sofia

February 13, 2025

5  out of  5
rating by Nino Sofia
"On several occasions, including a recent auto claim, Erika Hall was very helpful in getting me the information I needed and working through a discrepancy. She is polite, professional and friendly. I intend to ask for her anytime I reach out to my State Farm office"
We responded:
"Thank you, Nino! I truly appreciate your kind words. It’s always my goal to make the process as smooth as possible, and I’m glad I could help with your auto claim. Your trust in our State Farm office means so much, and we truly appreciate your business!"
Profile photo of Rockie Penta

Rockie Penta

February 7, 2025

5  out of  5
rating by Rockie Penta
"If you’ve been putting off getting insurance for years like me ,DONT WAIT ANY LONGER! I thought I would be out an arm and a leg and the whole process seemed intimidating but Erika made this process so easy for me! I couldn’t believe I put this off for so long! The energy Erika and the whole office has is just amazing and so welcoming! Also it’s probably the cutest office I’ve ever seen! I couldn’t rave about them more! THANK YOU SO MUCH!!"
We responded:
"Thank you so much, Rockie! I’m so happy I could make the process easy and welcoming for you. It truly means a lot to hear that you had such a great experience with our team. We appreciate your trust and look forward to being here for you whenever you need us!"
Profile photo of honey love (honeybee love)

honey love (honeybee love)

February 6, 2025

5  out of  5
rating by honey love (honeybee love)
"Got me a amazing deal on 2 cars full coverage. Justin Hallis the best!!!!"
We responded:
"Thank you for your fantastic review! We’re thrilled that Justin was able to get you an amazing deal on full coverage for both cars. We appreciate your trust in our State Farm office!"
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John Barton

February 5, 2025

5  out of  5
rating by John Barton
"Justin Hall helped me save a bunch of money when I switched to a auto and home bundle. The process was smooth and easy. Justin was very professional and made it real easy to switch my insurance. Thank you"
We responded:
"Thank you, John, for your kind words! We’re thrilled to hear that Justin was able to help you save money and make the switch to an auto and home bundle seamless. We truly appreciate your trust in us for your insurance needs."
Profile photo of Jake Pendry

Jake Pendry

February 1, 2025

5  out of  5
rating by Jake Pendry
"Justin was great and made the process so easy. This was my first time getting car insurance and getting off my parent’s plan and he made everything easy to understand. I’m so excited to be working with him and the rest of the team here going forward. I can guarantee that every individual here is standup and helpful in every request or need. I’m also happy to continue the trend of being a Jake and having State Farm…. Go Hokies!"
We responded:
"Thank you, Jake, for sharing your experience! We’re thrilled to hear that Justin made your transition to your own policy smooth and easy to understand. We appreciate your trust in our team—welcome to the State Farm family!"
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Patrice Lee

January 31, 2025

5  out of  5
rating by Patrice Lee
"Justin was so professional and so nice got my policy started, answered all my questions and made the process easy"
We responded:
"Thank you for the five star review, Patrice. I’m thrilled to hear that Justin was able to make your experience so smooth and enjoyable! It's wonderful to know he got you all set up and answered your questions with professionalism. We appreciate your business!"
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Olivia Jackson

January 30, 2025

5  out of  5
rating by Olivia Jackson
"I cant express how great it was to work with Christina! She was amazing! She is very knowledgeable and helps find insurance that fits any budget!"
We responded:
"Thank you for your kind words, Olivia! I'm so thrilled to hear about your awesome experience with Christina! She's definitely a gem on our team and really knows her stuff when it comes to tailoring insurance plans. Thank you for being a valued part of our State Farm family here in Richmond."
Profile photo of Frazell Hamilton

Frazell Hamilton

January 30, 2025

5  out of  5
rating by Frazell Hamilton
"The agent we had for years retired so we were skeptical about changing agents so when Erika called to introduce herself and set up a meeting to review our coverage we didn't know what to expect but found out that she was pleasant and professional and wanted to do the best for us. We left happy and satisfied. She really made our day."
We responded:
"I'm really glad to hear that you had a positive experience, Frazell! It was a pleasure meeting with you and I'm thankful you gave me the opportunity to show that you’re in good hands. We appreciate your trust in us for your insurance needs!"
Profile photo of Sue Patrick

Sue Patrick

January 27, 2025

5  out of  5
rating by Sue Patrick
"Great service and information"
We responded:
"Thank you, Sue! I’m so glad we could provide you with great service and valuable information. It’s always our goal to make the insurance process as seamless and informative as possible. We truly appreciate your business and support!"
Profile photo of jay gohil

jay gohil

January 17, 2025

5  out of  5
rating by jay gohil
"I’ve had the pleasure of working with Christina Castillo as our home insurance agent, and I can confidently say she provides top-notch service. From the very start, Christina has been professional, attentive, and incredibly knowledgeable, ensuring that we have the right coverage for our home. She took the time to explain every detail, answered all of our questions, and made the entire process seamless. It’s rare to encounter someone who is as dedicated to their clients as Christina is, and it has truly given us peace of mind knowing that we’re in such capable hands. I highly recommend Christina to anyone in need of reliable and expert insurance support. Her exceptional customer service and genuine care for her clients make her stand out in the industry."
We responded:
"Thank you, Jay, for such an incredible review! We’re thrilled to hear that Christina provided you with exceptional service. Your recommendation means the world to us—thank you for trusting us with your home insurance needs!"
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Amy Childress

January 17, 2025

5  out of  5
rating by Amy Childress
"Alyssa was super helpful! I had a very positive experience working with Erika Hall State Farm Insurance!"
We responded:
"Thank you, Amy, for your kind words! We're so glad to hear Alyssa was super helpful and that you had a positive experience with us. We truly value your trust in our State Farm agency."
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B Gregory

January 17, 2025

5  out of  5
rating by B Gregory
"I recently moved from a different state and Christina made that process seemless and also saved me some money. She was personable and easy to talk to. I really appreciated the information and her taking her time to explain everything to me. I didn't feel rushed at all. AMAZING!"
We responded:
"Thank you for sharing your experience! We're thrilled to hear Christina made your transition seamless and helped you save money; she is a gem on our team. We appreciate your trust in our State Farm office!"
Profile photo of David Richardson

David Richardson

January 17, 2025

5  out of  5
rating by David Richardson
"Communication was consistent and great. As a person in retail/sales this was appreciated."
We responded:
"Thank you, David! We’re so glad to hear that our consistent communication stood out to you. Providing great service and staying connected is always our priority. We truly appreciate your feedback and your trust in us for your insurance needs. "