Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kyle Wheeler

Kyle Wheeler

May 27, 2026

5  out of  5
rating by Kyle Wheeler
"Erika and her staff are fantastic! I feel much better about insurance after speaking with her! Thank you!"
We responded:
"I'm so glad to hear that you're feeling more at ease about your insurance after chatting with us, Kyle. It's really important to us that our customers feel confident and informed, so your feedback makes our day! We are grateful for your trust in us for your insurance needs."
Profile photo of Lucretia Haywood

Lucretia Haywood

May 26, 2026

5  out of  5
rating by Lucretia Haywood
"Where my old insurance for my vehicle had raised my monthly fee more money for Three months straight. I found myself and search for new insurance all State Farm. We played phone tag for two days. After reaching one another I met Erika Hall over the phone. She was very polite pleasant to speak with. She’s was also very professional. I Experienced great communication and customer service with getting my new auto insurance. Thank you Erika"
We responded:
"I’m really glad we could connect and get things sorted out for your new auto insurance, Lucretia. It was a pleasure chatting with you and helping you find a better option. We are grateful to have you part of our State Farm family!"
Profile photo of ANDREA CARTER

ANDREA CARTER

May 18, 2026

5  out of  5
rating by ANDREA CARTER
"Excellent rates for auto and home!! Customer service is awesome. Office Staf is knowledgeable and very professional. 🧡"
We responded:
"I'm thrilled to hear that you're happy with our rates and service, Andrea! Our team works hard to ensure you have the best experience, so it's great to know they're making a positive impact. Thanks for trusting us with your insurance needs!"
Profile photo of Kevin Shortt

Kevin Shortt

May 13, 2026

5  out of  5
rating by Kevin Shortt
"Erika and Helen office are Awesome, they go above and beyond to help you out. Keep on Keeping on!"
We responded:
"I'm thrilled to hear that you had such a positive experience with us, Kevin! Both Helen and I truly enjoy helping out our customers, and it means a lot to know our efforts are appreciated. Thanks for being part of our State Farm family!"
Profile photo of cseay9515

cseay9515

May 6, 2026

5  out of  5
rating by cseay9515
"I have car and renter’s insurance. The service was very good and the team of agents that assisted me Thank you so very much! Catherine S."
We responded:
"Thank you so much for sharing about our services! We are happy to have you as a customer. Please let us know if we can help with anything in the future."
Profile photo of Cynthia G.

Cynthia G.

May 4, 2026

5  out of  5
rating by Cynthia G.
"Christina was very patient and knowledgeable. I definitely recommend."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Christina provided patient and knowledgeable service. Your recommendation means a lot to us! If you ever need anything else, please don’t hesitate to reach out."
Profile photo of Maria

Maria

April 28, 2026

5  out of  5
rating by Maria
"Julia greeted me as soon as I walked in, and made something that seemed so daunting, much more manageable. As someone who has just moved to RVA from out of state, it was comforting to have someone like Julia walk me through the transfer process. Thank you!"
We responded:
"I'm thrilled to hear that Julia was able to make your transition to RVA a little smoother, Maria! Moving from out of state can definitely be a challenging experience, and I'm glad she could be there to guide you through the transfer process. Welcome to Richmond and our State Farm family!"
Profile photo of Adrian Ruiz

Adrian Ruiz

April 24, 2026

5  out of  5
rating by Adrian Ruiz
"I had a very positive experience working with Erika Halls State Farm. From the start their team was professional, responsive, and easy to communicate with. Julia and Alyssa really took the time to explain my coverage options clearly and helped me find a policy that fit both my needs and my budget. Overall, I would recommend this company to anyone looking for reliable coverage and strong customer service."
We responded:
"Adrian, reading your review just made our day! Julia and Alyssa will be delighted to know they made a difference in finding the right policy for you. We always strive to make things as clear and straightforward as possible, so it's great to know we hit the mark. Thanks for recommending us as a trusted insurance team!"
Profile photo of Adrianna Mcmillon

Adrianna Mcmillon

April 22, 2026

5  out of  5
rating by Adrianna Mcmillon
"What stood out the most about Julia was how dedicated she was to finding the best coverage for my needs. She wasn’t just trying to rush me through it she genuinely cared about making sure I got the right plan. Anytime I had a question, she responded quickly and thoroughly, making the entire experience smooth and stress free. I definitely recommend Julia."
We responded:
"Adrianna, I'm thrilled to hear about your positive experience with Julia! It’s wonderful to know that she took the time to ensure you received the best coverage. We’re proud to have team members like Julia who go the extra mile for customers like you. Thanks for taking the time to share your experience!"
Profile photo of Aaliyah soto

Aaliyah soto

April 22, 2026

5  out of  5
rating by Aaliyah soto
"I had an amazing experience working with Julia while getting my insurance set up. From the very beginning, she was incredibly helpful, patient, and knowledgeable. She took the time to explain all my options clearly and made sure I understood every step of the process, which really put me at ease. Overall, Julia went above and beyond, and I couldn’t be happier with the service she provided. I highly recommend her to anyone looking for help with insurance!"
We responded:
"Aaliyah, I’m thrilled to hear about your positive experience with Julia! It's fantastic to know that she was able to make the process smooth and comprehensible for you. We strive to ensure our customers feel confident and informed, and it's great to hear Julia hit the mark. Your recommendation means a lot to us!"
Profile photo of Cameron Mihoky

Cameron Mihoky

April 22, 2026

5  out of  5
rating by Cameron Mihoky
"If anyone is looking for insurance I would definitely recommend this team. Julia and the team at Erika Halls State Farm were prompt at getting back to me with questions on getting a life policy.  They made it very simple and easy for me to get the policy that fit my needs."
We responded:
"Cameron, I'm thrilled to hear you had a great experience with Julia and our team! We always aim to make the process as smooth as possible, and it's wonderful to know we could help you find the right life policy. Thanks for trusting us with your insurance needs!"
Profile photo of Julie Mihoky

Julie Mihoky

April 22, 2026

5  out of  5
rating by Julie Mihoky
"👍🏻By far the best experience I have ever had with an insurance company. Alyssa was so helpful and got me a great rate for my renters and auto insurance. Thank you Alyssa and team at Erika Halls State Farm!!!"
We responded:
"Your message just made our day, Julie! We're thrilled to hear that Alyssa was able to help you out and get you such a great rate on your renters and auto insurance. I'll be sure to pass along your kudos to her and the rest of the team. Thanks a million for choosing us!"
Profile photo of Kevin Hann

Kevin Hann

February 26, 2026

5  out of  5
rating by Kevin Hann
"Fantastic local service -- especially if you've previously dealt with insurance reps at national call centers. Christina rocks! I switched my household from Erie Insurance to State Farm and immediately received incredibly improved service at a lower cost. Moving away from Erie after close to a decade was a stressful situation, but once I finally got on the phone with somebody at this local State Farm office --shoutout Christina-- just about all of that anxiety melted away. She is positive, patient, very informative and an altogether very pleasant person to deal with who is just down the road from you in Richmond, VA -- a very rare experience these days. After engaging State Farm's services for my home and auto, there were some questions later about very unclear paperwork form my previous insurer. For that, I worked mostly with Alyssa out of this office who was persistent in seeing those questions answered without being pushy. There was a point where I could have put in more work than I was putting in and Alyssa made sure to pick up that slack and see things to completion. Thank you Christina, thank you Alyssa!"
We responded:
"Thank you so much for your wonderful review! We’re absolutely thrilled to hear that Christina and Alyssa made such a positive impact on your experience. Moving insurance after so many years can definitely be stressful, but we’re delighted that our local team here in Richmond could make it smooth, friendly, and reassuring for you. Christina and Alyssa will be so happy to know their efforts truly made a difference! We’re grateful you chose State Farm and look forward to continuing to provide you with fantastic service and support. Thanks again for sharing your kind words!"
Profile photo of Stuart Baughan

Stuart Baughan

February 14, 2026

5  out of  5
rating by Stuart Baughan
"State farm agency and agent were helpful and understanding with New client and helped lower auto insurance and explained the terms of auto policy plus save money over former policy by hundreds and provided more coverage and features plus bundle home owners"
We responded:
"I'm thrilled to hear that you had such a positive experience with us, Stuart! We're always here to make the process as smooth and clear as possible, and I'm glad we could assist with bundling your home insurance. Thanks for being part of our State Farm family!"
Profile photo of Ellen Haag

Ellen Haag

January 27, 2026

5  out of  5
rating by Ellen Haag
"Erika and Julia are amazing!! Great support. Highly recommend."
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Erika and Julia provided you with great support. It means a lot to us, and we're always here to help whenever you need."
Profile photo of Cassie Wigand

Cassie Wigand

December 3, 2025

5  out of  5
rating by Cassie Wigand
"Alyssa is absolutely fantastic. She not only helped me but did it in off hours over the Thanksgiving weekend. I can't express enough how grateful I am."
We responded:
"Thank you so much for your heartfelt review! We’re absolutely delighted to hear about your experience with Alyssa. She truly goes above and beyond, and it means the world to us that she was able to assist you—even during off hours over the Thanksgiving weekend. Your gratitude means so much, and we’re grateful to have clients like you. Please don’t hesitate to reach out if you ever need anything else!"
Profile photo of Albert Nii Noi Okwei

Albert Nii Noi Okwei

November 24, 2025

5  out of  5
rating by Albert Nii Noi Okwei
"Christiana is honestly one of the best people I’ve ever worked with in an insurance office. She explains everything clearly, makes sure you understand your policy, and has the kind of patience that immediately puts you at ease. She’s supportive, responsive, and always available to answer questions or walk me through anything I don’t understand, even after the policy was already set up. If you’re coming to the Richmond State Farm office, ask for Christiana. She’s genuinely amazing at her job and an even better person."
We responded:
"I'm thrilled, Albert, to hear about your positive experience with Christiana! We're lucky to have someone like her on our team who goes the extra mile for our customers. Your feedback means a lot, and I'll be sure to share your kind words with her. We appreciate your trust in us for your insurance needs."
Profile photo of D

D

November 18, 2025

5  out of  5
rating by D
"Ms. Fuller is amazing. She has been so great working with me. I am so lucky to have been placed with you both after Mr. Arrington retired.."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ms. Fuller has been such a great support for you. We're lucky to have her on the team, and we're excited to continue providing you with excellent service!"
Profile photo of Camille Henoud

Camille Henoud

October 27, 2025

5  out of  5
rating by Camille Henoud
"I just renewed my auto policy and Christina took care of most of the logistics. She was absolutely fantastic to work with, very responsive and kind. Great customer service experience overall!"
We responded:
"Thank you, Camille! We're glad Christina made your renewal easy and enjoyable. We appreciate your kind words and your trust in us!"
Profile photo of Kendyl Combs

Kendyl Combs

October 17, 2025

5  out of  5
rating by Kendyl Combs
"Buying our first house has been an intimidating process, but Christina was great in helping us get homeowners insurance! She was very friendly and responsive, plus she broke everything down in a way that was easy to understand."
We responded:
"I'm so glad to hear that Christina made the process of getting homeowners insurance easier for you, Kendyl. I'll be sure to pass along your kind words to Christina, she'll be thrilled to hear she was able to help in such a meaningful way. Wishing you all the best in your new home!"
Profile photo of Tisha Rich

Tisha Rich

October 17, 2025

5  out of  5
rating by Tisha Rich
"I’ve been with this company for many years… since I was a teenager actually when it was under a different name. Then and now, everyone had been patient, they’re willing to work with you. My favorite part is how I can communicate through text. I’m a big texter, it’s easier for me in my busy life. Id definitely refer them to ANYONE. Some say the price may be a little high, but just like chic-fil-a… that good quality customer service and feeling of customer priority keeps you coming back! 10/10 .(I have car insurance , apartment insurance and life insurance through them.)"
We responded:
"Thank you so much for your kind words, Tisha! We’re thrilled to have you with us for so many years and love that texting makes things easier for your busy life. Your Chick-fil-A comparison made us smile—great service and feeling valued is what we aim for! We appreciate your trust and referrals—here’s to many more years together! 😊🎉"
Profile photo of Penny Rudd

Penny Rudd

October 9, 2025

5  out of  5
rating by Penny Rudd
"I had the same agent for 35 years until he retired and the agent that I was given right after that did not meet my expectations. Then I was putting in touch with Erika Hall.I want to give a shout out to my agent Erika Hall and her team members/associates that I’ve been blessed to have worked with Alyssa Fuller and Yaquelin Sandoval. They have all been so easy to work with and go over and beyond to meet all your expectations of great customer service! I’ve been able to talk to them by phone, text, and/or emails. They make it as convenient to work with on whatever level that you need them to work with you on. They respond fast and get things done around there. I highly recommend this agent and her team."
We responded:
"I'm thrilled to hear that you've had such a positive experience with our team, Penny. It's truly wonderful to have customers like you who appreciate the level of service we strive to offer. Alyssa, Yaquelin, and I are here to make sure everything goes smoothly for you, and it's great to know we've met your expectations. Your recommendation means a lot to us, and we look forward to continuing to be your trusted insurance agency!"
Profile photo of Drizzy Drek

Drizzy Drek

October 9, 2025

5  out of  5
rating by Drizzy Drek
"Great company To work with on insurance especially when you call me personally I ask for the agent Julia !!! She’s amazing has a great sense of humor as well great personality helped me with everything on setting up my insurance on both of my vehicles shout out to Julia over at State Farm !!!"
We responded:
"It's awesome to hear about your experience with Julia! She truly is the best when it comes to making sure everything is just right for our customers. I'll make sure Julia hears about your kind words, she’ll be thrilled to know she made such a positive impact. Thank you for trusting us with your insurance!"
Profile photo of Bruce

Bruce

October 9, 2025

5  out of  5
rating by Bruce
"Best for price, answered all my questions and Erika is just like a good neighbor"
We responded:
"I'm really glad to hear that you had a positive experience with us, Bruce! It's important to me that all your questions are answered and that you feel supported, just like a good neighbor would. Thank you for trusting us with your insurance needs!"
Profile photo of Nercy Daniel Medrano

Nercy Daniel Medrano

October 9, 2025

5  out of  5
rating by Nercy Daniel Medrano
"Excellent"
We responded:
"It's wonderful to hear that you had an excellent experience with us, Nercy! We appreciate your trust in us for your insurance needs!"